The volunteers’ task is to provide on-the-spot individual assistance to people living in the villages of the Radomir Municipality for using e-services.
This Guide contains instructions for demonstration and training of people with limited digital skills how to use electronic administrative services. The Guide is available only in Bulgarian.
Analysis of the types of difficulties citizens experience while using electronic administrative services in Radimir Municipality and recommendations based on the survey and analysis.
Recommendations based on the survey and analysis in Bulgarian
On 13 February at 11:00 a.m. project Digital Volunteers presented the results of its survey of the most often used administrative services in Radomir Municipality. During the online presentation Ms. Trifonova representing the partner organization CII provided examples of how to improve the provision of electronic administrative services and the impediments to their use that the research team identified.
The survey results can be accessed in this presentation in Bulgarian.
This project aims to contribute to more active use of the electronic administrative services provided by the Radomir Municipality and will perform activities in support of the municipal administration.
The project is implemented by Foundation Art Initiatives in partnership with Centre for Immigration and Integration with the financial support of OP Good Governance, ESF.
Centre for Immigration and Integration (CII) in partnership with Foundation Art Initiatives launched the implementation of project Digital Volunteers with the financial support of Operational Programme Good Governance, co-financed by the European Union through the European Social Fund.
